Brief Customer Observances:
First, I am incredibly impressed with how quickly the legal industry is pivoting and how many now care about legal technology. For the last decade I have traditionally met with law firm and some corporate CIOs, CTOs, Technology Directors and Librarians of all sizes. Now the door has blown open to everyone else. Various practice areas, partners, associates, internal support group, and the executive committees are asking for these meetings and leaning into the conversation around how technology is impacting the legal industry for both the practice and business of law. Reasons are several fold; their clients are asking them, and quite frankly, people are worried about their own jobs.