Massive collections of information are inundating law firms. With multiple points of integration, interfaces, and varying disciplines this further muddies the waters. This session at ILTA answered questions relating the issues of organizing and managing content across all firm repositories to reduce silos, improve data quality, facilitate KM and ensure full and accurate firm records.
The goal of most firms now is to devise an ECM (Enterprise Content Management) system which includes connecting all of the following silos of information: email, DMS, KM system, records management system and others.
This is a cumbersome process because each data set is unique and live in differing systems. Another issue, rarely understood, is that storage of data is not cheap. With the necessities of infrastructure, backing up and maintaining data and a facility is rather expensive.
Another area of consideration is risk management. A firm must be able to craft policies about enterprise information management. That is, how does the firm handle electronic discovery and where is it stored? Who has rights to the data? How should users get access to it and how long should it be stored?
Additionally law firms must consider the client-side challenges. Typically if not planned out, users at a firm can experience time consuming search for documents. They also can learn that it is difficult to “find” documents located in various locations.
In essence, firms must build “tridges”, multi-pointed bridges which connect all groups and information together. To do so a firm needs to:
Ultimately when conjoining all of the various disparate pieces of information together, there are several point to consider:
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